Contacting support

Send feedback, or chat with the RoamOver team when the articles have not answered your question.

Send feedback

Tap Menu, then Help & feedback, then Send feedback. Use it to report a problem with the app or to suggest a place we are missing. It works without an account.

Contact support

If you are logged in and still stuck after reading the articles, tap Contact support in Help & feedback.

1. The app asks Have you checked the help articles? Tap No, show me the articles to go back to them, or Yes, contact support.
2. Write your message and tap send.

We reply in the same chat, signed RoamOver support. You have one conversation with us: every message goes into it.

Your support chat

Once you have a conversation, Your support chat sits at the top of Help & feedback. Tap Open your conversation to pick up where you left off, without going through the articles again.

Hearing back

When support replies, the app shows a notice and a notification, and the number on Menu goes up. We also email you, so you hear back even with the app closed. Neither the notification nor the email says what we wrote. After your first message the app asks whether you want to be notified.

Closing a conversation

Tap Close conversation at the top of the chat once your question has been answered. A conversation also closes by itself after a few days if we wrote last and you have not answered. To reopen it, send a new message.

With no signal, the chat shows the conversation as it was last loaded.